Refund policy

Last updated: 3rd November 2025

At Craftosea, we take pride in crafting unique, handcrafted products that bring joy and beauty to your life. We understand that sometimes products may not meet your expectations, and we want to ensure your satisfaction with every purchase.

This Return and Refund Policy outlines the terms and conditions under which you may return products purchased from Craftosea and receive a refund. By making a purchase from our store, you agree to comply with the terms set forth in this policy.

Our Commitment to Customer Satisfaction

Hassle-Free Returns: We offer a straightforward, customer-friendly return process. If you are not completely satisfied with your handcrafted purchase, we are here to help.

Return Eligibility

Timeframe for Returns

To be eligible for a return and refund, you must initiate the return process within 7 days of receiving your shipment. Returns requested after this period will not be accepted unless the product is defective or damaged upon arrival.

Condition of Items

For a successful return, items must meet the following conditions:

  • Items must be in their original, unused condition
  • All original packaging, tags, and labels must be intact
  • Items must not show signs of wear, damage, or use
  • Items must be in a resellable condition

Special Note for Handcrafted Items: Due to the unique nature of our handcrafted products, some items may have slight variations that are part of their artisanal character. These variations are not considered defects and do not qualify for returns unless the item is significantly different from what was described.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized items made specifically for you
  • Items damaged due to misuse or normal wear and tear
  • Items returned after the 7-day return period
  • Items without original packaging or missing components
  • Digital products or downloadable content

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at within 7 days of receiving your shipment. Please include:
    • Your order number
    • Product name and quantity
    • Reason for return
    • Photos of the item (if applicable)
  2. Wait for Approval: Our customer service team will review your request and send you return authorization details within 24-48 hours.
  3. Ship the Item: Once approved, you will receive return shipping instructions and the address to send the item.

Return Shipping

Important: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service and retaining your shipping receipt until the refund is processed.

You will be responsible for:

  • Paying for return shipping charges
  • Ensuring the item is securely packaged to prevent damage during transit
  • Using appropriate shipping insurance (recommended for valuable items)

Craftosea is not responsible for items lost or damaged during return shipment. We recommend using insured, trackable shipping services.

Refund Process

Processing Time

Once we receive your returned item and verify its condition:

  • Refunds will be processed within 24-48 hours of receiving the returned shipment
  • The refund will be issued to the original payment method used for the purchase
  • Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider

Refund Amount

For eligible returns:

  • You will receive a full refund of the product price
  • Original shipping charges are non-refundable (unless the item was defective or incorrect)
  • Return shipping charges are not refundable

Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us immediately at  within 48 hours of delivery
  • Provide photos clearly showing the defect or damage
  • We will arrange for a replacement or full refund at no additional cost to you
  • We will cover all return shipping costs for defective or damaged items

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item:

  1. Initiate a return for the original item following our return process
  2. Once the return is processed, place a new order for the item you'd like

Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

  • Check your bank account or payment method statement
  • Contact your bank or payment provider, as it may take some time before your refund is posted
  • If you've done all of this and still have not received your refund, please contact us at

Cancellations

You may cancel your order before it ships. To cancel:

  • Contact us immediately at
  • Include your order number in the email
  • If your order has not yet been shipped, we will cancel it and issue a full refund
  • If your order has already shipped, you will need to follow the standard return process

Gift Returns

If you received an item as a gift and would like to return it:

  • Contact us at  with the order number
  • We can issue a store credit or exchange for another item of equal value
  • Refunds for gift purchases will be issued as store credit

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return, please don't hesitate to contact us:

Craftosea

Email:

Website:

We aim to respond to all inquiries within 24-48 hours during business days.

Thank you for choosing Craftosea for your handcrafted goods. We appreciate your business and are committed to providing you with exceptional products and service.