Contact information
We'd love to hear from you! Whether you have questions about our handcrafted products, need assistance with an order, or want to provide feedback, we're here to help.
Get in Touch
You can reach us through the following channels:
Email: craftosea@gmail.com
For general inquiries, order-related questions, returns, or support, please email us at the address above. We aim to respond to all emails within 24-48 hours during business days.
Website: craftosea.in
Visit our website to browse our collection of handcrafted goods, place orders, and learn more about our products and policies.
Response Time
We strive to respond to all inquiries promptly:
- Email Inquiries: Within 24-48 hours during business days (Monday to Friday)
- Order-related Issues: We prioritize order inquiries and aim to respond within 24 hours
- Weekend and Holidays: Responses may take slightly longer during weekends and holidays
What to Include in Your Message
To help us assist you better, please include the following information when contacting us:
- Your full name
- Order number (if applicable)
- Detailed description of your inquiry or issue
- Relevant photos (for damaged items, returns, or product-related questions)
Business Hours
Our customer service team is available:
- Monday to Friday: 10:00 AM - 6:00 PM IST
- Saturday:Closed
- Sunday: Closed
Please note that we may not respond immediately outside of business hours, but we will get back to you as soon as possible.
Frequently Asked Questions
Before reaching out, you may find answers to common questions in our policy pages:
- Shipping Policy - Information about shipping, delivery times, and charges
- Return and Refund Policy - Details about returns, refunds, and exchanges
- Terms of Service - Our terms and conditions
- Privacy Policy - How we handle your personal information
Feedback and Suggestions
We value your feedback! If you have suggestions for improving our products or services, or if you've had a great experience with Craftosea, we'd love to hear from you. Your feedback helps us serve you better and continue creating beautiful handcrafted products.
Social Media
Follow us on social media to stay updated on our latest handcrafted collections, special offers, and behind-the-scenes content. You can find us on:
- Other platforms (links will be updated as available)
Thank you for choosing Craftosea. We appreciate your support and look forward to assisting you!